Return Policy
Legendary Ordinary People - LOP - Art Print Return Policy
Effective Date: 01.01.2024
Thank you for shopping with Legendary Ordinary People - LOP! We want you to be completely satisfied with your art print purchase. If you are not happy with your order, we are here to help.
1. Returns and Exchanges:
1.1 Eligibility: To be eligible for a return or exchange, the art print must be in its original condition, unused, and in its original packaging. Returns/exchanges are accepted within 15 days from the date of purchase.
1.2 Non-Returnable Items: Personalized or custom orders are non-returnable unless there is a defect or error on our part.
2. How to Initiate a Return or Exchange:
2.1 Contact Us: Please contact our customer service team at hello@legendaryordinarypeople.com to initiate the return/exchange process. Provide your order number, a brief reason for the return, and any relevant photos if the return is due to damage or defects.
2.2 Return Authorization: Once your return/exchange request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
3. Shipping Your Return:
3.1 Packaging: Please securely pack the art print in its original packaging, including any accessories.
3.2 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
4. Refunds and Processing:
4.1 Refund Timeframe: Refunds will be processed within 7 days of receiving the returned item.
4.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.
5. Damaged or Defective Items:
5.1 Report Damage: If your art print arrives damaged or defective, please report it to us within 5 days of receiving the item. Include photos and a description of the damage or defect.
5.2 Replacement: We will replace damaged or defective items at no additional cost. If a replacement is not available, a full refund will be issued.
6. Contact Information:
For any questions regarding our return policy, please contact us at hello@legendaryordinarypeople.com
Legendary Ordinary People
hello@legendaryordinarypeople.com